Effective Date: 1st January 2024
Business Name: Maison Living Pty Ltd
Website: www.maisonliving.com.au
Contact Email: support@maisonliving.com.au
1. Overview
At Maison Living Pty Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us through email, SMS, or other channels.
2. Information We Collect
- Personal Identifiable Information (PII): Name, email address, phone number, shipping address, billing address, and payment details.
- Account Information: Login credentials, purchase history, and saved preferences.
- Technical Data: IP address, browser type, operating system, referring URLs, device identifiers, and site usage patterns.
- Marketing Preferences: Your preferences for receiving marketing communications via email or SMS.
3. How We Use Your Information
We use the information we collect for purposes such as:
- Processing and fulfilling orders
- Communicating order status and customer support
- Sending promotional offers, newsletters, and product updates via email and SMS
- Personalizing your shopping experience
- Analyzing website traffic and customer behavior
- Complying with legal obligations
4. Email & SMS Marketing
By subscribing to our newsletter or opting in to receive SMS messages, you agree to receive marketing communications from Maison Living Pty Ltd.
Email Marketing
- You may receive emails regarding new products, sales, or promotions.
- You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.
SMS Marketing
- SMS messages may include promotional offers, order updates, or other information.
- Message frequency may vary. Message and data rates may apply.
- You may opt out at any time by replying STOP to any message.
- For help, reply HELP or contact us at support@maisonliving.com.au.
- We do not sell or rent your phone number or email address to third parties.
5. Sharing Your Information
We only share your personal information with trusted third parties where necessary, including:
- Payment processors (e.g., Stripe, PayPal)
- Fulfillment partners and couriers
- Marketing platforms (e.g., Klaviyo, Mailchimp, SMS gateways)
- Analytics and website optimization tools (e.g., Google Analytics)
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. We require these parties to handle your data securely and in accordance with applicable privacy laws.
6. Data Security
We implement reasonable security measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute data security.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications
- Request a copy of your data
- File a complaint with a data protection authority
To exercise your rights, contact us at support@maisonliving.com.au.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Analyze website traffic
- Provide relevant marketing
Maison Living's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. You can manage cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Email: support@maisonliving.com.au
Mailing Address: 11 Awun Crt, Springvale, VIC 3171
