Delivery Times
We will make every effort to process your order within 48 hours. If there are any unforeseeable delays, you will be contacted by our customer service team.
Orders will be shipped to you by Australia Post, or where more appropriate, a Courier Service of our choosing.
We highly recommend that someone is present at your nominated delivery address to accept delivery between the hours of 9.00am and 5.00 pm. If no-one is present to accept delivery, the parcel may be left at the door, or at the nearest post-office depending on the contactors arrangement.
Insurance may be included at an additional charge. Please contact us for a quote.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.
Products Damaged in Transit
Check your delivery as soon as it arrives. If you are signing for a receipt by the Courier, inspect the carton first and if it looks like it is damaged, make a note of this on the Couriers copy of the receipt.
Australia Post Express satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.
If you REQUIRE a fully insured postal service such as Australia Post Registered that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. Australia Post Registered automatically includes $100 insurance. Additional fees are payable for full insurance and person-to-person delivery options.
Faulty Products
Maison Living is proud to offer our customers quality products. We will endeavour to supply you with the product you have ordered in good condition. However, on occasion goods that are sealed may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please contact us immediately, and we will arrange to supply you with a replacement product. If no replacement is available, we will refund you the full amount including the postage.
