Furniture Order/Quote
Furniture orders must be checked by us to confirm stock availability, delivery times and cost. Some orders may take several weeks to supply (particularly requests for special finishes) and an initial deposit will be required.
Place your order as usual by adding items to your shopping cart. During the checkout process, select "Furniture Order" as the Payment Type. You will not be required to make any payment at this time, although the order will not be confirmed until we receive a deposit. We will contact you to discuss your options regarding payment and delivery of the order.
If you are unable to view our furniture in Melbourne, you can have complete confidence ordering on-line, sight unseen. We stand by the quality and finish of our products, and we have a growing number of satisfied clientele, often reordering more pieces.
All Other Orders
Place your order by adding items to your shopping cart. The product categories on the left may help you find what you are looking for. Alternatively, use the search function or the list of popular brand names below the categories. When you have selected all that you want, press the "Checkout" button or link (above).
The checkout process will ask for your delivery and credit card information. We accept Mastercard and Visa. The payment process will be handled by Paypal. You do not need to have an account with Paypal to use their service, but if you do, you may also tranfer funds from your Paypal account. You may at any time up until delivery, cancel your order and receive a full refund.
We will confirm acceptance of your order when you have completed the payment process and we will send you an email confirming shipment of the goods you have ordered.
If we cannot process or accept your order after payment is received due to insufficient stock being available, we will contact you by email or telephone to arrange a refund, or a revised delivery time.
By Phone
If you prefer, you can call us on (03) 9885 0207 to place you order. If you placed an order on this website and selected "Pay by Phone" as the Payment Type, we would prefer if you waited for us to contact you for your credit card details.
Gift wrapping service
We are pleased to provide the gift-wrapping service to our online customers. Please indicate if you require this service.
Delivery Times
We will make every effort to process your order within 48 hours. If there are any unforeseeable delays, you will be contacted by our customer service team.
Orders will be shipped to you by Australia Post, or where more appropriate, a Courier Service of our choosing.
Orders sent with Australia Post will either be through Express satchels for smaller items, or Registered Post for larger items. These are the only Australia Post services we use as both are capable of being traced.
With Australia Post Express we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. If no-one is present to accept delivery, the satchel will be left at the door.
With Australia Post Registered, insurance of $100 is included, and the package must be signed for. If no-one is present to accept delivery a slip will be left in the mail box so that you can contact the relevant Australia Post Office to arrange collection of your package.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.
Products Damaged in Transit
Check your delivery as soon as it arrives. If you are signing for a receipt by the Courier, inspect the carton first and if it looks like it is damaged, make a note of this on the Couriers copy of the receipt.
Australia Post Express satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.
If you REQUIRE a fully insured postal service such as Australia Post Registered that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. Australia Post Registered automatically includes $100 insurance. Additional fees are payable for full insurance and person-to-person delivery options.
Faulty Products
Maison Living is proud to offer our customers quality products. We will endeavor to supply you with the product you have ordered in good condition. However, on occasion goods that are sealed may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please contact us immediately, and we will arrange to supply you with a replacement product. If no replacement is available, we will refund you the full amount including the postage.
